Refund policy

The My Store Sydney team always want you to be delighted with your purchases.

Please select your items carefully as we do not offer refunds or exchanges unless faulty. All items are checked before dispatch and quality control is of the highest level.
Please note we certainly do not offer refunds on any swimwear, hosiery, homewares or sale items.

If your item is faulty or damaged we are able to exchange and replace. We do however check quality before pieces go out and would need our team to handle this so that we know what to expect!

For enquiries, please speak to us at sales@mystoresydney.com. Please allow 1-2 working days for a response. See further details about how to return items below.

How do I return goods for an exchange?

If you wish to return a purchase for exchange please email sales@mystoresydney.com. Items can only be exchanged for an alternate size or colour of the original style purchased. Please note, this excludes items that are purchased on sale. Sale Items cannot be exchanged or returned for store credit only.

Should you wish to exchange the item for an alternative size or colour please advise of the same when you email sales@mystoresydney.com. You will simply need to send back the item/s for exchange with the returns authorisation form included, to our head office. Once the goods are received, a gerrycan member will make contact, and continue with the exchange process. All postage costs will need to be covered by the customer.

Should stock no longer be available for exchange (colour or size), a refund will be made to you by crediting your account via your original method of payment, excluding delivery costs.