DELIVERY AND RETURNS
Life in the sun, want you to enjoy life's beauties without the large price tag.
D E L I V E R Y
We are based out of a studio in Sydney and would love to get our driver to personally deliver items out to you for a fraction of the price.
When we can't do this, we outsource with Australia post and Fast Way Couriers.
For local customers, our courier charge is a flat rate of $7.00 AUD.
All that are not local to our studio are shipped from Sydney using Australia Post. All shipping orders are a standard $10 postage. Orders over $100 will receive free standard shipping.
Selected artworks, furniture and rugs are excluded from this free shipping.
Please feel free to get in touch for a shipping quote!
Please allow for 5-7 business days on all orders. For larger items, such as furniture, artworks and rugs, please allow 10-14 business days for your order.
For International Orders, our standard rate is $24 AUD for Standard Shipping (7 Business days) and $48 for express shipping (3 Business Days). * Please note this excludes Large Items.
R E T U R N S
While we do our best to ensure everything we send to our valued customers is in perfect condition, in the event that you receive an item from us which you believe is faulty, due to damage during shipping or manufacturing defects, please email us as soon as possible.
Please note that items that have been damaged as a result of wear and tear are not considered to be faulty.
HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?
Once we receive your return, your refund or store credit will be processed within 5 business days.
Your refund will be issued to your original payment method or if you select store credit, we will send this to you via email.
WHERE WILL MY FUNDS BE DEPOSITED?
Your refund will be issued to your original payment method of if you selected store credit we will send this to you via email.
HOW DO I KNOW IF YOU HAVE RECEIVED MY RETURN?
We strongly suggest you return your parcel with Australia Post and hold onto the tracking number.
Please keep a copy of this record so that you will be notified when your item is received by us at SWIISH HQ.
You will be able to track this on the Australia Post Website.
Once we receive the item we will send you notification of the refund completion.
Please note we won't be able to issue a refund for items that are lost in transit.
MY ORDER WAS PROCESSED WITH AFTERPAY. HOW LONG WILL MY REFUND TAKE TO HIT MY ACCOUNT?
Simply lodge your return through our standard refund process and once we receive the parcel at LIFE IN THE SUN HQ we will notify Afterpay to release the payments you made, back into your nominated account.
Please Note: We will only be able to process your afterpay refund once your return reaches us. You may still need to make payments while your return is coming back to us or waiting to be processed. The total cost of the item will be refunded through our system regardless of the payment status with afterpay.
CAN I EXCHANGE MY ITEM?
Our system does not allow for processing exchanges at current.
The best thing to do is follow the refund process and ask for a store credit so that you can re-purchase your new item/s!
I DIDN'T PRINT OUT MY RETURNS AUTHORISATION FORM, IS THIS A PROBLEM?
If you are unable to print out the form, we suggest you write on the front of your returns parcel your RA number and place a hand written note in the parcel with the following: Name, RA Number, Items being returned.
If your return is received without any of this information, this will take longer for our department to receive and process.
If you send items back without notification or an RA Form, we will require additional time to contact you and process your return.
CAN I RETURN SALE ITEMS?
There is no refund on sale items. Items purchased on sale are only valid for a store credit. You will not be able to make a return (for a refund) on products purchased on sale.
In the event that you receive an item from us which you believe is faulty, due to damage during shipping or a manufacturing defect, please email us as soon as possible.