FAQ AND POLICY
To purchase a product on our site, simply click on the item you wish to buy, select the size and colour desired and click 'add to bag'. You can then go back and to continue shopping or click 'Buy Now' to completed your online order. Please note, you will need your credit card details handy - including your billing address - to finalise your order.
We accept Visa and Mastercard and for the safest of us shoppers, Paypal!
CAN I CHANGE / CANCEL MY ORDER?
Hell Yes! You can edit your Shopping Bag at any stage during your online shopping experience by simply removing the item from 'My Bag'. Once your order has been finalised however, it is not possible for you to change or cancel your order prior to dispatch. The order will be automatically sent to the delivery address and then if necessary, you will need to arrange to return it to our studio.
Please refer to our Returns Policy if you require any further information.
HOW DO I APPLY DISCOUNTS AND PROMOTIONS DURING CHECKOUT?
We get this question quite a bit, so thought we would run you through it here! When finalising your order in PayPal (as a guest or using your PayPal account), you will be prompted for your Credit Card Details and Shipping Information. Once this has been completed click Review and Continue. After you have reviewed your Order Summary in PayPal, click Continue and you'll be directed to our Secure Checkout Page where you can enter your Discount Code and select your Shipping Method. This isStep 2 of 2 and the final stage in the checkout process.
WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE FOR PURCHASE ONLINE?
Unfortunately due to popular demand some items do sell out quickly online - if you see something online that you have to have, be sure to snap it up quickly! If you do happen to miss out, be sure to email us at firstname.lastname@example.org so that we can put you on a 'notify me' list so that we are able to keep up with the demands of our active friends!
Once we get a shipment of new stock and it becomes available for purchase, you will be sent an email informing you of the available new stock.
We accept payment via Afterpay, Paypal and all major Credit Cards (VISA, Mastercard, and American Express) Please note, your Credit Card will only be debited at the time of dispatch.
HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?
Your security while shopping with My Store is so important to us! We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times. All pages that require you to enter your personal information or payment details on our website are secure, using 128 bit SSL encryption.
How much will postage cost?
My Store Sydney is a growing business - we do our very best to get our products out to our customers as quickly & affordably as possible so you can start living an active life and cater to your vintage inspired loves right away! From time to time we do offer promotions, including free delivery.
What happens if my package doesn't arrive?
Australia post will provide tracking for each and everyone one of our deliveries. This ensures that the My Store Team have taken responsibility in sending your parcel. If for some reason your parcel is 'undeliverable' after 3 attempts, it will either arrive at your local post office and if not claimed it will be returned to the My Store Postal Address. If this happens, we require customers to pay for shipping again as we do not offer refunds in these situations as the responsibility for your item to be collected is not on us.
As soon as we send your parcel you will receive your tracking number and courier. Please follow this if you are an international client.
International Orders - Taxes & Duties
It is important to be aware that Custom policies vary from Country to Country, with this in mind you may be subject to overseas custom duties and/or other taxes. If such costs do occur, they are payable by the recipient. To minimise any surprises please be sure to check with your local customs office for further information prior to finalising your purchase.
Which Countries do you ship to?
The My Store Sydney team LOVE to travel, we love to see familiar things in unfamiliar places, so that means we are hoping to get our awesome stock to the larger active and swim world. We are currently shipping domestically within Australia and to almost all destinations worldwide!
Which courier company do you use?
Domestic Shipping for most goods are sent with Australia Post with Tracking.
For multiple items per order or larger homewares and pieces these are dispatched with Fastway Couriers.
For both you will receive shipping confirmation with a tracking no. so you know when to expect it.
All pieces sent with fastway couriers require a signature on delivery for extra security.
If there is a problem with my order who do I contact?
If there is any problem with your order please don't hesitate to contact us at email@example.com
RETURNS & EXCHANGES
The My Store Sydney team always want you to be delighted with your purchases.
Please select your items carefully as we do not offer refunds or exchanges unless faulty. All items are checked before dispatch and quality control is of the highest level.
Please note we certainly do not offer refunds on any swimwear, hosiery, homewares or sale items.
If your item is faulty or damaged we are able to exchange and replace. We do however check quality before pieces go out and would need our team to handle this so that we know what to expect!
For enquiries, please speak to us at firstname.lastname@example.org. Please allow 1-2 working days for a response. See further details about how to return items below.
How do I return goods for an exchange?
If you wish to return a purchase for exchange please email email@example.com. Items can only be exchanged for an alternate size or colour of the original style purchased. Please note, this excludes items that are purchased on sale. Sale Items cannot be exchanged or returned for store credit only.
Should you wish to exchange the item for an alternative size or colour please advise of the same when you email firstname.lastname@example.org. You will simply need to send back the item/s for exchange with the returns authorisation form included, to our head office. Once the goods are received, a gerrycan member will make contact, and continue with the exchange process. All postage costs will need to be covered by the customer.
Should stock no longer be available for exchange (colour or size), a refund will be made to you by crediting your account via your original method of payment, excluding delivery costs.